COMPUTERCRAFT

Enquiry Management

First Point's Enquires Management capabilities are part of the core system and provide the tools for managing advice lines and helpdesks.

Enquiries are logged on a dedicated enquiry screen for maximum efficiency, allowing you to record information requests, generate batches of response letters, and refer callers to appropriate people or organisations through a search tool.

First Point's reporting tools can output statistics on incoming calls, advice sought, and referrals made.

Extensive data protection control is integral to the Enquiries screen, allowing enquiries to be recorded and reported on with all links broken to the person making the enquiry.